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PRIVACY POLICY

TL:DR

We value the privacy of all our customers and strive to make sure that everyone is protected will using our website. If you have any quetions please do reach out to us.

Black Talon LTD Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.blacktalonclothing.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We use cookies to provide a great experience for our visitors and customers, to identify registered members, to monitor and analyse the performance, operations and effectiveness of Wix’s platform and to ensure that our platform is secure and safe to use.

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Types of Cookies:

Strictly Necessary:

ForceFlashSite - "Session" Cookie - When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site

hs - "Session" Cookies - Used for secuirty

smSession - "Persistent (Two days or Two Weeks)" Cookies - Identifites Logged in site members

XSRF-TOKEN - "Session" Cookies - Security

 

Functionality:

svSession - "Persistent (Two years)" Cookies - Identifies unique visitors and tracks a visitors sessions on a site

SSR-caching - "Session" Cookies - Indicates how a site was rendered

smSession - "Persistent (Two weeks)" Cookies - Identifies logged in site members

Third-Party Cookies:

TS* - "Session" Cookies - Security

TS01******* - "Session" Cookies - Security

TSxxxxxxxx (where x is replaced with a random series of numbers and letters) - "Session" Cookies - Security

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) - "Session" Cookies - Security

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Nr-Data.net – Use session cookies to track performance of the website.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or details from PayPal or Stripe), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

EXPLANATION

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including;

 

Consent:

In specific situations, we can collect and process your data with your consent.

- For example, when you tick a box to receive our newsletter then we will need an email to share the newsletter.

 

Contractual obligations:

In certain circumstances, we need your personal data to comply with our contractual obligations.

- For example, if you order an item from us for delivery to an address of your choosing then we’ll collect your address details to deliver your purchase, and pass them to our courier.

 

Legal compliance:

If the law requires us to, we may need to collect and process your data.

- For example, we can pass on details of people involved in fraud or other criminal activity affecting the Partnership to law enforcement.

 

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests

- For example, we will use your purchase history to send you personalised offers. We also combine the shopping history of many customers to identify trends.

- We will also potentially use your address details to send you direct physical marketing by post covering products and services that we think might be of interest to you.

 

PROTECTION:

We take the utmost care and take all appropriate steps to protect your data.

We operate secure access to all transactional areas of our websites and apps using ‘https’ technology.

We follow all guidelines from our banking gateway providers.

Our website is operated by wix.com who regularly monitor their systems for possible vulnerabilities and attacks, and carry out penetration testing to identify ways to further strengthen security.

HOW LONG DO WE STORE PERSONAL INFORMATION

Whenever we collect or process your personal data, we’ll only keep it for as long as is required for the purpose for which it was collected. When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. In the case of certain products, such as electrical items, we will keep the data for 10 years. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

HOW DO WE USE YOUR PERSONAL INFORMATION

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here:  https://www.wix.com/about/privacy

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We use Wix Site Booster to help promote our website and spread brand awareness – You can read more about how Site Booster uses your personal information here: https://sitebooster.com/pages/privacypolicy

We use visitor analytics to understand how our customers operate when using our website - You can read more about how Site Booster uses your personal information here: https://www.visitor-analytics.io/en/support/legal-data-privacy-certificates/visitor-analytics-homepage/privacy-policy/#:~:text=We%20store%20your%20Personal%20Data%20for%20three%20years%20after%20you,Your%20consent.

We sometimes share your personal data with trusted third parties. This would include examples like delivery couriers or for fraud management, to handle complaints.

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

  • We provide only the information they need to perform their specific services.

  • They may only use your data for the exact purposes we specify in our contract with them.We work closely with them to ensure that your privacy is always respected and protected .

  • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

GOOGLE - https://www.google.com/settings/ads/anonymous

 

OPTING OUT

There are several ways you can stop direct marketing communications from Black Talon Clothing.

- Click the ‘unsubscribe’ link in any email communication that we send you.

- If you have an account, log in via our website, visit the ‘My Account’ area and change your preferences.

- Email us at Info@blacktalonclothing.com

 

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18 years.

CHANGES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

CONTACT US

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@blacktalonclothing.com or send us mail to the address listed below. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@blacktalonclothing.com.

ICO

We are registered with the Informations Commissioners Office (ICO) as part of our commitment to protecting your personal data. Reference Number ZA870401.